Cookie Policy

Costa for Business is the trading name used by Costa Limited for our business to business service to enable purchase of Costa rewards, Gifts and EGifts by other businesses. Costa Limited respects your data and your privacy is important to us. For more information about how we use and protect data please see the Costa for Business Privacy Notice. This notice is in addition to the Costa Limited Privacy Notice which covers contact with Customer Services, Costa Coffee Club and stores we own.

Costa Limited is a controller of personal information. Our address is Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

You can also contact us by email at: costafeedback@costacoffee.com

If you have any queries in relation to data protection, please email us at costadpo@costacoffee.com.

Why do we use cookies and similar technologies?

To make our websites (including our mobile site) work better and to distinguish you from other users, we use cookies and similar technologies, such as tagging. Cookies and similar technologies can perform functions and personalise content.

What is a cookie and what do they do?

A cookie is a small text file which sits on your device or browser and assists with information flow and functionality. We use cookies to support the main and mobile websites and our app. For instance, some cookies help with site security or provide information to help us improve the site. Certain cookies can personalise content. Each cookie performs a specific action.

For instance, cookies can send general information about how the site or app is used, which can be used for maintenance and improvement. These cookies don’t capture your personal data and we wouldn’t be able to identify people from the information. They simply log numbers and provide grouped information about site or app navigation – this tells us if people can find what they want.

Other cookies remember information from one page to another, so you don’t have to keep entering it. These are called “session” cookies. For example, ASP.Net is a session cookie which remembers your data from one page.

Cookies which remember things for longer, from one visit to the next, are called “persistent” cookies. Persistent cookies can do things like remember preferences and adjust content to suit you (personalisation).

What are first and third party cookies?

Cookies can be sent by different parties.

If the cookie comes from our site it is a first party cookie. If it comes from another site, such as our suppliers or business partners, it is a third-party cookie, specifically chosen by us to provide a service, such as a more personalised visit.

Do I Have to Accept Cookies?

You may reject cookies; however, site and app functions will be affected. Cookies help our sites and app to work properly and personalise your experience. You’ll be able to browse the sites and app without cookies but some standard functionality, preferences and certain features will not work.

By accepting cookies, you allow us to improve your experience and remember information about you, which can personalise your experience.

To withdraw consent, you can reject or delete cookies. Please see the Managing Your Cookies section below on how you can adjust your browser settings.

Consent

By browsing or using our site or app you agree that we and the selected third parties in this notice can use (as described in this notice) data collected by the cookies you allow. If you do not agree, you can withdraw your consent by setting your browser to reject cookies, see below.

Managing Your Cookies

There are several ways to manage cookies. You can:

Set your browser to prevent cookies from being accepted. More information should be in your browser’s “help” menu. How to adjust your browser will depend on which browser you’re using.

Set some browsers to send you an alert when a website is trying to place a cookie on your browser.

Block cookies by activating the setting on your browser to refuse all or some cookies. However, if you use your browser settings to block all cookies including strictly necessary cookies, site access and features can be limited or not available.

Delete cookies stored in your browser by “clearing cookies”. This will only delete cookies already stored. It won’t prevent new ones being accepted unless you change the acceptance settings. Also, clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all devices, independently.

Refuse specific cookies, by using that cookie’s opt-out process. As seen in the table at the end of this notice.

More information about cookies is available on external websites such as www.aboutcookies.org. [This link will open in a new window.] For help with how to manage and delete cookies, visit aboutcookies.org. Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based), or aboutads.info (US based).

We are not responsible for the content or cookies from external websites. If you follow a link from our site to a third party site, they will have their own privacy and cookie notices.

Please bear in mind that if you restrict or disable cookies it can limit functionality and prevent sites from working properly at all.

How long do cookies last?

Different cookies can last for different lengths of time.

Session cookies last for that website visit. Information is kept from one page to another, so you don’t have to keep entering it.

Persistent cookies are on your browser and may last for a year or until you delete them. They can personalise the site and remember information each time you visit. We use them to see how people engage with our site. It helps us change and develop the site and improve your experience of it.

What different types of cookies does the site use and what are they each for?

Different types of cookies do different things. We use the following cookies on our sites and apps.

Strictly Necessary Cookies support our websites and app operation. They are essential when you move around our website or app and use its features. For example, they remember your details when you login. This allows you to access your account. Without such cookies such services cannot be provided.

Analytical/Performance Cookies collect anonymous information on how people use the website or app, which helps us develop these. We can see if people find things easily and improve site navigation.

Functionality Cookies remember you when you return to the site or app and choices you have made on previous visits, such as searches and which country you’re from. This allows us to personalise our content for you, such as enabling us to remember your preferences

The cookies we use are listed below.

Cookie	Name	Purpose
ASP.Net session cookie	ASP.NET_SessionId	This first party cookie identifies you for the duration of your visit. Information is remembered from page to page. This enables the site to function properly and means you don’t have to keep entering the same information. It assists with a smooth site experience. More info is available at: https://msdn.microsoft.com/en-us/library/ms178194.aspx	This is a strictly necessary cookie. It only lasts for your visit.
Google Analytics Cookies and general description	_ga,gat _UA-5637011-1	Google third party cookies collect anonymous information about how visitors use our site and app. This grouped data helps us improve the site and app. It may provide benchmarked data and broader market information as well. The cookie also sends certain information to Google. This includes, for example, the web address of the page you're visiting and your IP address, which will be assigned a code, to make it anonymous but distinguished by the code. Google may also set cookies on your browser or read cookies that are already there. Google may use the information to maintain and protect the Analytics service. More info is available at: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk	You may opt-out of Google analytics directly by using a plug-in from Google: https://tools.google.com/dlpage/gaoptout Using this plug in will opt you out of all of the Google cookies below.
	_utma	This cookie stores the number of visits (for each visitor) and the time of the visit. The cookie is updated every time data is sent to Google Analytics.	Expires 2 years from when it is set or updated
	_utmt	This improves the user experience by making the session more efficient.	Expires in 10 minutes
	_utmb	_utmb and _utmc work together to check approximately how fast people leave: when a visit starts, and approximately ends	Expires 30 minutes after it is set or updated
	_utmc	_utmb and _utmc work together to check approximately how fast people leave: when a visit starts, and approximately ends	Only lasts for the browser session.
	_utmz	Explains how the visitor came to the site. Records whether the visitor came from a search engine, if so the search term used, a link, or from no previous page, for instance by using a bookmark. It also records if the visit is in response to any campaign, which explains how the user reached our site. It is updated every time data is sent to Google Analytics.	Expires 6 months after it is set or updated.
	_utmv	It stores visitor-level data, according to the custom variables set. The cookie is updated every time data is sent to Google Analytics.	Expires 2 years after it is set or updated.
Cookie Consent Status	cookieconsent_status -	This cookie remembers that the customer has accepted the cookie consent banner. It’s stored in the user's browser for one year and means you don’t see the banner again. We don’t receive any information from it.	This strictly necessary cookie lasts for 1 year.