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COSTA GIFT CARD TERMS AND CONDITIONS - CORPORATE CUSTOMERS
These Terms and Conditions apply to all Costa Gift Cards that are purchased from us by or on behalf of corporate customers. They govern the relationship between Costa Limited ("we" or "us"), you, the purchaser of the Costa Gift Card and any person on whose behalf you purchase a Costa Gift Card or to whom you transfer your Costa Gift Card as permitted by these Terms and Conditions. These Terms and Conditions override any statements on the Costa Gift Card if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Services.
Purchasing a Costa Gift Card The minimum amount required to activate a card is £1. All Costa Gift Cards are issued by, and remain the property of, Costa Limited, Whitbread Court, Houghton Hall Business, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.
Using a Costa Gift Card You may give any Costa Gift Card that you purchase from us to any third party including your staff, customers and suppliers, who may use them in accordance with these Terms and Conditions. You may not sell a Costa Gift Card or use a Costa Gift Card in any sales or promotional activities including as give aways or prizes in competitions without our prior written consent. You are responsible for ensuring that any person to whom you transfer a Costa Gift Card is made aware of these Terms and Conditions and complies with them. Costa Gift Cards can be used at any participating Costa outlet in England, Scotland or Wales. When the card is used the amount of the purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. Customers will be able to top up the balance on their Costa Gift Cards. Please email your requests to costa@b2bgiftcardorders.com. The Costa Gift Card is not a credit card, charge card or debit card. Costa Gift Cards cannot be exchanged for cash. Refunds will not be given for the purchase of a Costa Gift Card. We reserve the right to refuse to accept damaged cards or cards that we believe may have been stolen or obtained in another illegal way.
Registering your Costa Gift Card Costa Gift Cards can be registered by following the instructions at www.costa.co.uk/giftcard. If a card has been registered the outstanding balance on that card can be checked on-line. The balance can also be checked in store at any participating Costa outlet whether or not the card has been registered. The details registered with Costa Gift Card, can be amended by contacting Customer Services or through the Costa Gift Card website. It is the responsibility of the cardholder to notify us of any changes to their details.
Expiration and Cancellation The Costa Gift Card and balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel any Costa Gift Cards if we suspect it is being used fraudulently or in breach of the Terms and Conditions. Please note, if you received your Costa Gift Card through a campaign or promotion expiry dates may vary.
Loss, Theft, Damage Costa Gift Cards should be treated like cash. Costa is not responsible for lost or stolen cards. Any loss, theft, fraudulent or unauthorised use of a Costa Gift Card should be reported immediately to Customer Services. If a Costa Gift Card is lost, stolen, damaged or malfunctions, we may, at our discretion, replace that Costa Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace a Costa Gift Card include where we reasonably believe that the notified incident has been caused by a breach of these Terms and Conditions or where there are reasonable grounds for suspecting that the cardholder is or has been engaged in fraudulent or other unlawful confuct. If the relevant Costa Gift Card has not been registered we will require the Costa Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Costa Gift Card. If we agree to replace a Costa Gift Card, a replacement card will be delivered to the original delivery address, unless instruction is given by the customer that placed the original order, to send it to a different one. The card will usually be dispatched within 4 working days of Customer Services being notified of the incident. We reserve the right to charge a replacement card fee for each replacement card in respect of which more than two replacement cards are requested within any 6 month period. If a Costa Gift Card that has been reported lost or stolen is subsequently found or retrieved, Customer Services should be notified immediately.
Costa Coffee Club Purchases made with Costa Gift Cards in participating Costa outlets will be eligible to earn Costa Coffee Club points. Please ensure that the Costa Coffee Club card is swiped in the usual way when the purchase is made. Costa Coffee Club points cannot be used purchase Costa Gift Cards. Costa Coffee Card points cannot be earned when you purchase a Costa Gift Card. For further details please refer to the Costa Coffee Club FAQs at www.costa.co.uk/Contact?tab=CoffeeClub&Tab=CoffeeClub.
Resale/Use in Promotions Costa Gift Card may not be sold without Costa's prior written consent. Costa Gift Cards may not be in sales or promotional activities including as give aways or prizes in competitions without the prior written consent of Costa. Costa reserves the right to cancel any Costa Gift Card that it suspects has been resold or obtained in connection with an unauthorised or promotional activity.
Customer Services If you need assistance or if you have any enquiry relating to a Costa Gift Card, you can use the Contact Us facility on the Costa Gift Card website.
Data Protection and Privacy When a Costa Gift Cards is registered on the Costa Gift Card website we will require certain personal information, including the name, address and contact details of he cardholder. We are committed to maintaining the security of such personal information in accordance with the requirements of the Data Protextion Act and will take all resonable steps to ensure that such personal data is kept secure against unauthorised access, loss, disclosure or destruction. The Costa Privacy Polict (available at www.costa.co.uk) will apply to any personal information provided to us, and is incorporated by reference into these terms and Conditions.
Liability or Costa Limited Costa Limited shall not be liable for any loss or damage arising from or in connection with the use of a Costa Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on the relevant card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.
Variation We reserve the right to amend or waive any provision of these term and conditions from time to time or to terminate the Costa Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Costa Gift Card shall at any time be the terms and conditions published on the Costa Gift Card website. Continued use of a Costa Gift Card will constitute acceptance of such terms and conditions.
Assignment We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Costa Limited. If we assign the benefit of these Terms and Conditions, your rights and the rights of the cardholders will not be affected.
Governing Law These Terms and Conditions are governed by English law.
If you require assistance or help, please call the helpline on 0203 859 7430
If you require assistance or help,
please call the helpline on
0203 859 7430
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